Design: 3D full surrounded, perfectly protect your car.
All-Weather Protection: Waterproof, suit for all weather including rain, snow, etc
Easy to Install and Clean: Stain-resistant, using a wet towel or Water wash away the stain easily.
Weight: 6.5 lbs (3Kg)
ETA: 15-20 workdays.
Reservation of sliding space
No effect on moving your front seat
Precise cutting, fit your car perfectly.
ETA: Generally, it will take15-20 workdays to be delivered, all the mats are specially produced for every car owner which needs 10-14 days.
Note:Due to the uncertainty in logistics operations, there might be a crease on your mat, please wait for it to disappear, generally it will take 1-3 days.
We start the creation process 24 hours after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours upon purchase.
As all our products are custom made and have no resale value, if you want to cancel the order 24 hours after the order was placed, the partial refund is $89. If the order has been shipped when you want to cancel it, the partial refund is $69.
RETURNS / EXCHANGES:
All of our custom-made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products unless they don't comply with the order information or they don't fit your car. In such a case, please make your claim within 10 days of receiving your products by emailing us at Customer@customein.com and attach the photos of products as well as proof of purchase.
For custom made products, you are allowed to make changes to your order (e.g. changing the size, color, uploaded photos etc.) or cancel your order within 24h. In those cases, please write an Email to our support at Customer@customein.com.
If you fail to pick up your parcel when delivered and the parcel is returned to our warehouse there will be a $40 reshipping charge. In this case, re-delivery can take up to 30 days(return time plus reshipping time).
If you do not wish to wait another 30 days for your order to be redelivered only a partial refund will be offered after all production and initial shipping cost have been deducted. As all our products are custom made and have no resale value, if you want to cancel the order the partial refund is $69.
Shipping & Delivery +
Most orders are dispatched within 8-12 working days.
United Kingdom, United States, Canada, Australia: You can expect your package to arrive in 15-20 working days. Others: 20 -25 working days. These are estimates and often arrive quicker.
Despite the delays due to Covid-19, a quality set of mats finally arrived. Gratefully, the quality and fit met my expectations.
Unfortunately after 2 months of waiting for our 2 sets. Of mats, I received the first set and it was wrong. The Cadillac emblem on the drivers side was upside down. I wrote back and was told it and the other set would 100% be correct. Not so fast. The second set finally arrived and it too was flawed. They put the wrong logo on the whole set. This is after I was reassured it would be correct. Now I’ve written 2 emails back in which I have yet to receive a reply(I’m sure they’re embarrassed) I’m not sure what to do now. I definitely would like the floor mats for both of our CTS’s but it doesn’t seem like it’s going to be possible.
I must note, after the first set was wrong, I asked for an upgrade with the stitching, paid extra, then still haven’t heard from them.
I guess I’ll sit and wait. They may have just taken my money.
Also, for the record, I really didn’t wanna write this review, but felt I had no choice. I hope they see this and make things right
It`s been almost three mouths and I still HAVE NOT RECIEVED MY FLOOR MATS!!! NOT HAPPY !!! J. DUCA
SCAM ALERT!!!! AFTER 2 MONTHS OF WAITING, I NEVER RECEIVED MY MATS AND I WAS ONLY OFFERED A 10% refund. THEY SAID THEY HAVEN'T HAD THE RESOURCES TO MAKE ANY CAR MATS, BUT STILL, THEY REFUSED TO GIVE ME A FULL REFUND . I HAD TO INFORM THEM THAT I AM AN ATTY AND THEN THEY FINALLY REFUNDED MY MONEY
I never got a damn thing!! this is fake news!!!!
I ordered the Matts but never received anything, no order confirmation, nothing! Had to dispute the order through my credit card company.
Never received my order after 2 months
I never got my product.. I’m still waiting for it to come in..
Stephen M A.
I have never received my order and I intend on sending a complaint to my state attorney gererals office for fraud.
Paid for and never got them!!!!!!
Can’t see black and beige photo
Great product looks great fits perfect .
Could use more clips to keep from moving around when getting in car .
These mats do not fit my car!! I had my car detail guy try to put them in and they don’t fit correctly. It took a month to get from China. I want my money back!!
Fit is pretty ok.
So nice. Fit absolutely perfect!
The front floor mats fit, however, the rear floor mat must have been made for the SUV. Was not even close to fitting.
The front floor mats fit, however, the rear floor mat must have been made for the SUV. It was not even CLOSE to fitting the rear floor of my car.
I have ordered these from two different websites, yours being the cheapest. They fit perfect. The only HUGE problem Is for some reason you guys think you can fold these in half, and then in half again. These have huge creases down the middle of all the floor mats, looks terrible. Tried to help out with heat for hours. No luck. The other ones I got from another website came in a thin box big enough so they weren’t folded at all. This is something you guys NEED to do
Both the front and rear mats are too big and a lot of gaps are present. I expected them to fit much better than they do.
Better than I imagined. Excellent craftsmanship and quality materials. I couldn’t be happier. Excellent customer service
Ordered the black with black stitching mats on 11/25. They arrived promptly 4 weeks later. They look very nice and seem to be very sturdy and well made. Much easier than regular mats to keep clean. Would definitely buy again and have recommended them to friends.
Took forever, cheap quality and fit poorly
We could not wait for the mates to get here. Once they arrived you could see the fine detail in the item. The wine red stching really gives my interior an elegant look the leather looks good an I have not treated yet. Secondly my wife love the look,and feel lastly the BMW logo tops it all.
This is the wrong make for my car I ordered for a bmw 750 Li
The order and receipt says for a bmw 750LI but you sent me May's for a Cadillac
You guys sent the wrong order!!!! Not happy at all
The back seat didn't fit right and it was cheaper quality than expected.
When I found these mats for our BMW I also found mats for my Infiniti. There was a discount for purchasing 2 sets and I'm glad I did! We love these mats! And I'm sure the car detailers love them too ;-)
They arrived after we left to go to our winter home but my son opened them and said they are beautiful!
I was worried after ordering because of some of the reviews and the oriental website. To my delight they showed up timely with the right color and BMW stitching. Fit is excellent!
A normal person cannot fit it on floor properly extra hangover on back floor Looks like u have to rip open / raise the back seats without ripping it apart to fit under so I just left it there so not a good fit or no good instructions at all provided with product I tried asking for it and never received an answer. I was going to order for other car but now no way.
They were a little difficult to get in but other than that I like them should have more Clips to come with him thanks again I'll recommend this product to my friends.
Absolutely love these floormats. They fit like a glove and they truly improve the look of the interior of my 750Li. I recommend these floormats to anyone wanting to improve the look of their car. Sincerely. Curtis Doyle.
The stitching and the fitting are perfect!
Great product !!! Worth the wait time. !!!
It fit perfectly nice on Subaru forester .
And worth the wait . Got have patience for it to deliver to you.
Fit great and looks great
Would be nice if the material was different, I would of paid more for real leather or wool would be nice
Great fit and it looks amazing
Custom mats nicely made and fit perfectly in my 2016 E400 Mercedes-Benz.
Every thing seem to fit perfectly
It exactly fit on my car bmw 328i.
Waiting for you to correct this problem with the mat right side front to big and the emblem is off centered.
Never received my order. It's been over a month. When I check tracking it had no new updates just said shipped. Never again!!!
it don't fit my car
great floor mats... awesome..
Right front is to big and off centered.
Waiting for you to correct this problem.
They fit like a glove and very easy to vacuum . I need some for my 2000 Mercedes ml 430
My car mats fitted so brilliantly in my Mercedes I had an immediate orgasm
The mats didn’t fit and I’ve been sending emails I want my money back and no one is responding it seems you guys want to keep my money.
The mats look just like the picture. Quality material and the fit is perfect.
Communication was great.
just fitted my car mats into my slk 320 and they fitted perfectly and they look very classy . Many thanks worth the wait
The floor mats look awesome. They are everything promised plus more. The fit perfectly. Everyone asks where I got them. They clean up very nicely. Thank you so much. Would recommend highly. Took a little longer to receive but was well worth the wait.
Beautiful, perfect fit thanks to all.
They are beautiful and fits perfectly love them
The front mats are great! Very disappointed in the rear mats... they don’t fit at all!
was a little worried at 1st since it took 30days to receive but well worth the wait. tracking method could be greatly improved. in the world of amazon that we all have grown to expect all to match.
I like the product. I didnt receive my clamps to secure the mats. They also wear done a little faster than i would expect or like. Need a little better customer service, i shouldnt have to pay for clamps that were never sent. I called and ask to have the clamps sent and i was told i would have to pay $19.00 for shipping. Why? You didnt send them as promised. Good proudct but i dont believe you stand by it.
Very happy to have them they look great and fit great!!
Very poor quality look very cheap! Very disappointed!
Great product and great fit.
it took too late
Fits perfect, long time to receive but worth it.
I was pleasantly surprised to see that they fit like a glove. Perfect!! And beautiful!! Like the perfect pair of shoes for a super model!!
Pleasantly surprised by the quality and fit. I am looking forward to the delivery of the next set for the other car. Manufacturers should take a lesson from these artisans. By the way, I made a mistake on ordering, contacted the company which promptly responded and corrected my mistake without any complaints / issues. Very professional group.
Mats weren't for me it was for my brother and now he wants a other color the measurements were great and he loves it.
Everyone who has seen them love em, they fit perfectly, even the guys at the carwash said that they were the sharpest floor mats that they had ever seen.
VERY VERY SATISFIED VERY CLASSY BEAUTIFUL THANKS
So happy with my purchase! They look amazing in my car and their great quality , I do recommend to anyone who get these to also purchase Velcro tape . It helps them stay in place and fit like a glove
Love this product the fit is great it look very nice in my car
Just received my mats for BMW X6 M
Mats look nice and fit very well for my F46 BMW Gran Tourer. The black with blue stitching matches my Dakota leather with Bluetooth stitching.delivery. The first mats didn't fit the rear seats, bit Customein responded to all my communications, rechecked the design pattern (with my input), and sent a second set FOC that fitted very well. I think this may have been the first F46 model they had done. These are much cheaper than any equivalent may I have seen, but that is partly reflected in more cost of packaging (wrapped in strong plastic). Also, due to the folding of the mats when packed, there is a center crease down the front passenger mat. Would be nice not to have that, but may improve over time, and mats will wear in any case. Overall, v-good value for money, excellent fit, great communications from Customein, problem solved effectively. The mats enhance the car very nicely, and provide wall to wall protection of the original mats.
I was very unhappy. Firstly, the way the product was shipped left wrinkles and creases in the mats that made them look cheap. I don't want to put them in my car. Secondly, I ordered black mats with red stitching. What I received was black mats with black stitching and the label on the product said it was beige with black stitching. They offered to replace the item with what I ordered, however, I refer back to the way the product is shipped and arrives creased and wrinkled. So, I refused and ask for my money back. Now they will not communicate with me at all and I have not yet received my refund. Absolutely do not order these unless you do not care how they will look when they arrive!!!!
Got my mats Porsche Cayenne 2019 it fix beautiful thank you
Very nice .....just love it
Took a while to turn up, approximately 4 weeks, but the mats are beautiful and really make the car look luxurious.
My Mats are Awesome! They fit like a glove and wipe clean with wet cloth back to good!