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Returns & Exchanges


Returns and Refund Policy

At Customein we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

 ===================>> RETURNS / EXCHANGES <<===================== 

All of our custom-made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products unless they are damaged. In such case, please make your claim within 10 days of receiving your products by emailing us at customer@customein.com and attach the photos of products as well as proof of purchase. 

For custom made products, you are allowed to make changes to your order (e.g. changing the size, color, uploaded photos etc.) or cancel your order within 24h. In those cases, please write an Email to our support at customer@customein.com. 

====================>> CANCELLATIONS <<====================

Our team works hard to ensure that you have your customized order out in a timely fashion so we start the creation process immediately after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing.

As all our products are custom made and have no resale value, if you want to cancel the order 24 hours after the order was placed, the partial refund is 60%. If the order has been shipped when you want to cancel it, the partial refund is 40%, the refund will proceed after the return tracking number was offered to us.

====================>> REFUND POLICY <<====================

All items are handcrafted and customized with care therefore we don’t accept returns or exchanges on our products unless the fault was ours. 

====================>> RETURN ADDRESS <<====================

No 75, Jienan Rd, Humen Town, Dongguan, GuangDong, China
Post code: 52300
Phone No. 15372930186

DAMAGED ITEM / LOW QUALITY 

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. In those cases, please write an Email to our support at customer@customein.com. We will use this information to help you with your order, and eliminate errors in the future.