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FAQs


Frequently Asked Questions:

Where does your company locate and where do your products ship from?

We are based in Ireland and our manufacturing facilities and warehouses are located in Asia. All products would be shipped from our international warehouse in Asia.

Do you have an offline retail store?

No, we sell exclusively through our online store Customein.com

What payment methods do you accept?

We accept all credit/debit card payment (Visa, Master Card, American Express, etc.) and also PayPal

Do you charge tax?

Normally, you won’t be charged extra tax fees. But if you are requested to pay duties by customs, just pay and keep the receipt as proof and then we will refund you.

Do you ship worldwide?

Yes. We offer to ship worldwide. We have firmly established relationships with third-party carriers in these countries like USPS in the USA, ParcelForce in the UK, Canada Post in Canada, La Poste in France, etc. to make shipping and delivery as easy as possible

What material are the mats and products made of?

High-quality PVC Faux leather (Super Fiber Leather). Superfine fiber reinforced PU leather. We produce the highest form of artificial leather enduring excellent cold resistance and providing anti-aging performance

Why hasn't my order shipped yet?

Due to the high demand currently, the delivery would take 18-20 working days because the custom manufacturing would take 12-14 days. Don’t worry; you'll receive the tracking number once your order shipped. This also means that we are unable to cancel or change any order after 24 hours from when the order is placed

Are mats fitted using magical stickers or clips?

Yes, every set of mats are equipped with 6 clips to fix the mats. Mats are usually fitted with clips and trunk liner with magical stickers. If you find that you need more clips or magical stickers, don’t hesitate to contact us, we’ll send more clips to you. You could also find the instructions of installation in the video below.

How do I install the car mats? Is it easy?

First, remove old car mats. Install Customein mats over your clean footwell carpet area and use the clips attached to the mats (if necessary). Fit your mats in to place by matching the design and shape of mats into the footwell shape and pressing them into form. If your mats have it (some don’t), you will see little plastic swivels, these are to hold the mats in place. They fit in behind your vehicle trim. 

 

 

Will the mats fit perfectly?

Yes, they will but just keep a few things in mind after installation. Mats will fit almost perfectly into footwell base shapes and not necessarily follow the lining of plastic trims sometimes. Although our mats are custom made to fit the contour of your car’s footwells perfectly, there may be occurrences where the fit may be rounded or not exactly in line with your vehicles carpet or plastic trims. This can create the illusion from ones’ perspective the fit is actually incorrect when in fact it is correct and in line. In addition, as our mats come with clips and previously mentioned, there may also be cases where clips may not be necessary or needed when fitting. Mats will not move or shift if such a case does arise

I ordered two items but only received one?

Due to the size of parcels, we need to send the mats separately. There will be some time between the first and second parcel. If you have any problems or questions, feel free to contact us: customer@customein.com

How do I order my Customein mats?

  1. Simply go to https://www.customein.com/
  2. Write down the details of your Car (vehicle model, vehicle make, year of manufacture, etc.) into the text boxes
  3. Select colors of mats and stitching, then click the ADD TO CART button and continue to follow easy instructions on placing the order.