FAQs

Frequently Asked Questions:

Where does your company locate and where do your products ship from?

We are based in China and our manufacturing facilities and warehouses are located in China. All products would be shipped from our  warehouse in China.

Do you have an offline retail store?

No, we sell exclusively through our online store Customein.com

What payment methods do you accept?

We accept all credit/debit card payment (Visa, Master Card, American Express, etc.) and also PayPal

Do you charge tax?

Normally, you won’t be charged extra tax fees. But if you are requested to pay duties by customs, just pay and keep the receipt as proof and then we will refund you.

Do you ship worldwide?

Yes. We offer to ship worldwide. We have firmly established relationships with third-party carriers in these countries like USPS in the USA, ParcelForce in the UK, Canada Post in Canada, La Poste in France, etc. to make shipping and delivery as easy as possible

What material are the mats and products made of?

High-quality PVC Faux leather (Super Fiber Leather). Superfine fiber reinforced PU leather. We produce the highest form of artificial leather enduring excellent cold resistance and providing anti-aging performance

Why hasn't my order shipped yet?

Due to the high demand currently, the delivery would take 18-20 working days because the custom manufacturing would take 7-14 days. Don’t worry; you'll receive the tracking number once your order shipped. This also means that we are unable to cancel or change any order after 24 hours from when the order is placed

Whether the mat is fixed with adhesive Velcro?

Yes, each set of mats comes with adhesive Velcro. Use adhesive Velcro to secure the raised position.

How do I install the car mats? Is it easy?

First, remove old car mats. Install Customein mats over your clean footwell carpet area . Fit your mats in to place by matching the design and shape of mats into the footwell shape and pressing them into form. If your mats have it (some don’t), you will see little plastic swivels, these are to hold the mats in place. They fit in behind your vehicle trim. 

Will the mats fit perfectly?

Yes, they will but just keep a few things in mind after installation. Mats will fit almost perfectly into footwell base shapes and not necessarily follow the lining of plastic trims sometimes. Although our mats are custom made to fit the contour of your car’s footwells perfectly, there may be occurrences where the fit may be rounded or not exactly in line with your vehicles carpet or plastic trims. This can create the illusion from ones’ perspective the fit is actually incorrect when in fact it is correct and in line. 

I ordered two items but only received one?

Due to the size of parcels, we need to send the mats separately. There will be some time between the first and second parcel. If you have any problems or questions, feel free to contact us: customer@customein.com

How do I order my Customein mats?

1. Simply go to https://www.customein.com/
2. Write down the details of your Car (vehicle model, vehicle make, year of manufacture, etc.) into the text boxes
3. Select colors of mats and stitching, then click the ADD TO CART button and continue to follow easy instructions on placing the order.