Design: 3D full surrounded, perfectly protect your car.
All-Weather Protection: Waterproof, suit for all weather including rain, snow, etc
Easy to Install and Clean: Stain-resistant, using a wet towel or Water wash away the stain easily.
Weight: 6.5 lbs (3Kg)
ETA: 15-20 workdays.
Reservation of sliding space
No effect on moving your front seat
Precise cutting, fit your car perfectly.
ETA: Generally, it will take15-20 workdays to be delivered, all the mats are specially produced for every car owner which needs 10-14 days.
Note:Due to the uncertainty in logistics operations, there might be a crease on your mat, please wait for it to disappear, generally it will take 1-3 days.
We start the creation process 24 hours after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours upon purchase.
As all our products are custom made and have no resale value, if you want to cancel the order 24 hours after the order was placed, the partial refund is $89. If the order has been shipped when you want to cancel it, the partial refund is $69.
RETURNS / EXCHANGES:
All of our custom-made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products unless they don't comply with the order information or they don't fit your car. In such a case, please make your claim within 10 days of receiving your products by emailing us at Customer@customein.com and attach the photos of products as well as proof of purchase.
For custom made products, you are allowed to make changes to your order (e.g. changing the size, color, uploaded photos etc.) or cancel your order within 24h. In those cases, please write an Email to our support at Customer@customein.com.
If you fail to pick up your parcel when delivered and the parcel is returned to our warehouse there will be a $40 reshipping charge. In this case, re-delivery can take up to 30 days(return time plus reshipping time).
If you do not wish to wait another 30 days for your order to be redelivered only a partial refund will be offered after all production and initial shipping cost have been deducted. As all our products are custom made and have no resale value, if you want to cancel the order the partial refund is $69.
Shipping & Delivery +
Most orders are dispatched within 8-12 working days.
United Kingdom, United States, Canada, Australia: You can expect your package to arrive in 15-20 working days. Others: 20 -25 working days. These are estimates and often arrive quicker.
Will never purchase anything from here again been waiting 2 months now for a package or at least an update on package. Contacted them 4 times no response my last time ever purchasing something from here.
I've got nothing to show because I haven't received my order. WHER IS MY ORDER???
Wrong mats sent. Ordered Jan 3 2022 and just got wrong mats April 6 2022
Hard to contact since only by email
They came taped up in a ball. I have had them 2wks and they still haven't straightened out. And, for the amount of money I spent, they should be real leather. They are horrible materials. They are the type you would buy at Walmart. Not putting them in my Lincoln.
Would love to return them.
Arrived 3 weeks. Compared to 2019. There is extra area for footing. Good ideas since that is what I did to my 2019 customein
Fit was perfect
worst mats ive ever seen in my life. I literally threw them straight in the trash can. they came in rolled up and the material is so cheap it doesn’t even unroll. nothing like it looks in the pictures.
How much more longer do I have to wait to get my mats i ordered so long ago???????
I love my rugs.I thank you so much for coming up with rugs like that.They earth best. Thank You
The order came ready to install and was easy to handle. The color was exact and set my BMW to another level interior wise.
The stitching is not how I thought it would be and even though it said it would fit my bmw it seems small and it is not firm it falls down
Looks really good
Back seat mats didn’t fit model of of vehicle. Range Rover Evoque. Rear mats I. Vehicle grossly oversized .
Bought the custom mats for my sons e300 he said they fit great and look good as well. Happy with purchase and hopefully they hold up . Quality seems solid enough .
Never received it i have emailed numerous times with no response at this point i just want my money back
one of the worst purchases i’ve made, the mats took almost 2 1/2 months to arrive and the end result was still bad. the mats do not line up with my car and i’m sorry to anyone else who had had to experience purchasing mats from this company.
They took a long time to get here but they are exactly what I wanted
Although it is a long process an very limited updates after shipping, the finished product is fantastic and the pricing is great.
They a perfect fit for my car,they look amazing
The item was suppose to be received within 30 days it took over two months to get this item. I feel as if the only reason I got the item was due to the fact that I got paypal involved! Once I received the item it was incorrect. It did not fit at all! It was way to big, so I had to cut it myself. Then the “Mazda” on the mats were suppose to be in white, but it was stitched in blue. The leather for sure doesn’t feel like leather it’s more like a plastic. I will definitley not be buying from this company again. If you’re looking to purchase custom floor mats for your vehicle I wouldn’t buy from them. Please do your research before purchashing anything! Hopefully, I can find more of a reliable company to go forward with in the near future.
I really was hoping to change the color
Fits well and also has additional part for application for space behind the roadster's 2 seats
Looks nice. The only regret is the rear mattress lack those plastic buttons to lock it under the seat to make it fit in place.
On top of taking nearly 3 months to receive them, once we got them & they were really a bunch of plastic/rubber & not leather, we nearly threw them in the trash...& still might. Terribly disappointed.!
Very nice product. Love the logo. Not a lot of places carry it. Glad I wait to receive item before making a purchase somewhere else.
Purchase during pandemic, here is estimate dates; purchased date8/17/20, dispute with PayPal, 9/27/20, package arrive in California 10/21/20, delivered 10/23/20. Just in time before my claim closes and got a refund. Was happy I received item. Possibly would order more mats when needed.
Note: So it’s not a fraudulent site. It’s a valid site. Purchase if you are willing to wait.
Nice fit, even has application peice behind the 2 seats in this roadster
Everyone loves them they look great in my s550
It takes a little time to arrive besides this inconvenience I am beyond satisfied.
Really like floor mats wanted them to say camaro but they put Chevrolet on them
Love these mats. They definitely add class to my 08 Lexus ls460
They were a perfect match to my interior. Many offered a limited selection and none matched my interior.
Well worth the wait.
Love the mats. They are the bomb. I told my friends to take their shoes off when getting in the car. That’s how much I love the mats.
Was supposed to be a laser fit. Didn’t fit my 2000 Lincoln Town car at all, especially the rear.
Waste of money and waiting time.
Wrong size doesn't fit its to long would like a refund if I can get it not happy at all.
mats feel and look great, fit well, awesome quality job
I ordered the dark brown, got the light brown. Doesn’t quite match as well, I’d love to return and get what I ordered. The light brown doesn’t match the interior of the car at all
They arrived in great packaging. Easy to install and look amazing.
I would have given this a 5 star because I do love the mats however, The back mat is missing g the logo. I've contacted customer service via email which is the only way you can contact anyone, but NO RESPONSE from anyone. I received an automated reply saying a ticket has been created and someone will get back with me in 24-48 hours, but that didn't happened. I have not heard from anyone. I ordered 2 sets of the Mercedes Benz and one of them have the logo, but the other one doesn't. My husband also ordered a set for his BMW and his also have the logo. I paid quite bit of money and I would like to receive what I paid for. Other than that, the mats are great quality
Can’t move the seats when mats are in place. Cheap looking. Not made of leather!
I like it
The mats are truly wonderful!! Fits well and they look like they are quality mats. Wish I could send a picture, but I'm not near the car.
They were a bit stiffer than I had hoped. I thought they were lighter than the ones I got when I bought my car when it was new. I’ll keep them
I love it this is the third set I’ve purchased for a couple of other cars that I had in the past,Doesn’t matter what kind of far for me I will always order the custom mats awesome.
They sent the wrong mats these are for the shorter base vehicle, mine is the long base was very disappointed!
The item wasn’t the right fit for my car
These floor mats are unbelievably NICE! These are for an Audi A8L so I was very skeptical about them getting the sizing right. They fit like a glove! The materials are excellent and it makes my car look like a new vehicle!
They don’t fit my car doesn’t look good
I’ve purchased 2 different sets of these mats for both my cars and I love them
Looks and fits great.
Fits well and looks great!
Look good - fit well - easy to install
The wife thought it take to long. The husband thought it was worth the wait. He love them ,think they make the car look great.
You did a great job. The mats look amazing. Makes the car look brand new inside thank you.
Well i don’t like how long it took and poor communication had to ask for tracking and couldn’t get a ship date.
I would have bought more but i expect good service and it’s very poor
Strange that I’m asked to write a review for a product that has taken a LONG time to get here, and in fact has not yet arrived.L?!? How do I write a review, and how do I share a photo?? Please deliver, and I’ll happily re-review.
Like it but the only problem is it didn’t come with any directions and the rear mats are a little short.
Not happy at all. The back seat mats do not fit my car. It's to long. How we going to resolve this matter
Thought it would be more rubberized for long ware ,
When I received my floor mats, I immediately fell in love with the design and quality. After I put them in my BMW, I was blown away with how awesome and amazing they looked in my car. I started showing them off and everyone said WOW they look great. Thanks for quality and design. I simply LOVE them and you guys are simply the BEST!!!
It took 2 months to get them. Packing was awful. Did not like that I could speak to a live person. You could only correspond by email. They do look nice in my car. They just need to improve on their services
I was a bit skeptical reading the negative comments after I had made the purchase. Further investigation revealed a similar website existed. I was reassured my product would arrive within 3 weeks after Payment Processing. Just like clockwork my product arrived.
Mats fit well, I was very satisfied..
I looks good the only thing is they forgot to put the BMW sign on the back floor mat. They fit perfectly.
Fits perfect and looks awesome. Best mats I saw online and they lived up to the websites claims. Great material easy to clean and looks classy! Already Recommend to friends and family and now to everyone reading this and thinking about ordering from this site. You will def be happy. Stay safe and thanks for this great product at a great deal!!
Got my order exactly when they said I would about 4 weeks. They look and fit great. I am very happy!
I really like my floor mats. They are durable and very classy! I gave 4 stars because of the yellow stitching of the Chevrolet symbol. The yellow is more like a mustard/gold yellow and I imagined it to be a brighter yellow, but other than that, the mats are perfect!! The shipping of them takes time, so don't get worried, if its been over a month from the time you place your order to the time that you receive them.
These floor mats are much more beautiful in person than in the pics online. They fit my 2019 Avalon so perfectly that everyone who has seen them thinks they are original to my car from the factory.
Be prepared to wait a while for them. I ordered mine February 17 (towards the beginning of this Covid 19 ordeal) and received them March 27. Be patient because they are well worth the wait!!! I highly recommend them to anyone who wants to really dress up the interior their car.
I wish they would have allowed me to load more than one pic to show the excellent fit.
Bought this product had problems from the start,once received the mats do Not fit contact them they said they'll get back to me ,STILL WAITING ITS BEEN 3 WEEKS NOW NO ANSWER, I'M OUT OF $ 140 DOLLARS, TOOK PICS SENT IT TO THEM STILL NO ANSWER BUYER BEWARE
Mats doesn’t fit. Had to force it in
Black / beige stitching left hand drive 2016 Genesis fit real nice and look good just got them put in the car today and very pleased so far.... it did take about a month-and-a-half to receive them but I feel like the wait was worth it.
Great looking product. Easy to install, a perfect fit in my vehicle. I have received nothing but compliments on the look and style.
It did take i while to received but it looks just like the picture on my BMW 328i and fits perfect!
The rugs are very nice they did a fantastic job in making themOnly problem I had it just take very long time to get them
These mats fit like a glove to my Mercedes, are high quality and just as seen in video.
I couldn’t be more pleased!!!!!
Great quality. Perfect fit
Not leather. It’s just vinyl and looks very cheap. Definitely not worth the price
I never received my item that I ordered this is complete bullshit they took my money but never sent it my shipment
Very cheap looking and very thin I would not recommend anyone to purchase.
Took a while to get here but when they did they were perfect they look incredible they make my BMW look so much more then a stock look! Couldn’t be happier also very quick with replies and customer service ! Highly recommend!
I ordered his product months ago and have yet to receive anything. I requested a refund through PayPal because I have purchased some other matts instead. Totally bad experience!
Ordered them in February still have not gotten them keep getting emails saying they have been shipped. No floormats yet. Will be contacting the CC company that I used to pay for the transaction to reimburse the purchase.
I haven't received it! Never saw it! Don't know where it is! Never got it !
It never came in the mail.
Where are my floor mats?
I never received them!!!!
Wait time was a bit extensive. Mats overall look and fit nice. There is an area that buckles out because there is nothing to secure it to car. I will have Velcro seen to Matt’s and that should resolve the issue. Overall happy.
Despite the delays due to Covid-19, a quality set of mats finally arrived. Gratefully, the quality and fit met my expectations.
Unfortunately after 2 months of waiting for our 2 sets. Of mats, I received the first set and it was wrong. The Cadillac emblem on the drivers side was upside down. I wrote back and was told it and the other set would 100% be correct. Not so fast. The second set finally arrived and it too was flawed. They put the wrong logo on the whole set. This is after I was reassured it would be correct. Now I’ve written 2 emails back in which I have yet to receive a reply(I’m sure they’re embarrassed) I’m not sure what to do now. I definitely would like the floor mats for both of our CTS’s but it doesn’t seem like it’s going to be possible.
I must note, after the first set was wrong, I asked for an upgrade with the stitching, paid extra, then still haven’t heard from them.
I guess I’ll sit and wait. They may have just taken my money.
Also, for the record, I really didn’t wanna write this review, but felt I had no choice. I hope they see this and make things right
It`s been almost three mouths and I still HAVE NOT RECIEVED MY FLOOR MATS!!! NOT HAPPY !!! J. DUCA
SCAM ALERT!!!! AFTER 2 MONTHS OF WAITING, I NEVER RECEIVED MY MATS AND I WAS ONLY OFFERED A 10% refund. THEY SAID THEY HAVEN'T HAD THE RESOURCES TO MAKE ANY CAR MATS, BUT STILL, THEY REFUSED TO GIVE ME A FULL REFUND . I HAD TO INFORM THEM THAT I AM AN ATTY AND THEN THEY FINALLY REFUNDED MY MONEY
I never got a damn thing!! this is fake news!!!!
I ordered the Matts but never received anything, no order confirmation, nothing! Had to dispute the order through my credit card company.
Never received my order after 2 months
I never got my product.. I’m still waiting for it to come in..
Stephen M A.
I have never received my order and I intend on sending a complaint to my state attorney gererals office for fraud.
Paid for and never got them!!!!!!
Can’t see black and beige photo
Great product looks great fits perfect .
Could use more clips to keep from moving around when getting in car .
These mats do not fit my car!! I had my car detail guy try to put them in and they don’t fit correctly. It took a month to get from China. I want my money back!!